Index

Automatic translation of incoming messages

Whenever a consumer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the separate tab in Service Console:

Sending a translated reply

Type your response in the Lokalise Messages, starting with the exclamation sign (!) followed by the actual message, for example: !Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the consumer:

Configure translations configuration via Sidebar Widget

Lokalise Messages could be controlled with the Sidebar Widget.

Change the conversation language

Click an arrow in the right top of the widget and then "Change Language"

Pause the translations for the current conversation

Click an arrow in the right top of the widget and then "Pause translations"

Resume the translations for the current conversation

Click an arrow in the right top of the widget and then "Resume translations"

Access the Lokalise Messages Dashboard

Get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics.

Click an arrow in the right top of the widget and then "Dashboard"

Further steps

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