Two-factor authentication is a feature that adds an extra layer of security when logging in to your Lokalise account. After entering your login and password, you will be asked to provide a verification code displayed on the Google Authenticator app (or any other similar app like LastPass Authenticator or Microsoft Authenticator) installed on your smartphone.

To activate two-factor authentication, first open your Profile settings:

Switch to the Two-factor authentication tab:

Before proceeding please install Once Google Authenticator (or any other similar app like LastPass Authenticator or Microsoft Authenticator) on your smartphone.

Once you are ready, click Set up now:

You will be prompted to scan a QR code using authenticator app and asked to enter the security key provided:

As soon as the two-factor authentication is enabled you will be asked to enter a code from the authenticator app every time you log in to Lokalise.

You can deactivate two-factor authentication by going to the two-factor authentication tab in your personal profile. Then, click Disable two-factor authentication and proceed.

Note: Once the deactivation is completed, please launch authenticator on your smartphone and delete the row displaying the Lokalise verification code (see below, arrow #1).

You can enable two-factor authentication again and add Lokalise to your authenticator (arrow #2).

It is possible to enforce two-factor authentication on a team level. To achieve that, click on your team avatar and proceed to Team settings:

Next, open the Advanced security tab and enable the Enforce two-factor authentication option. Once this feature is enabled, your team members will not be able to access your projects without setting up the two-factor authentication first.

If you have enabled two-factor authentication for your Lokalise account but are unable to access your authenticator app, you can still use one of the three recovery codes provided during the two-factor authentication setup and activation process.

If you have lost or already used all your recovery codes, you will need to contact Lokalise customer support to regain access to your account. You can contact our support by using the chat widget in the bottom right corner on the main Lokalise website.

Your recovery codes are available under your personal profile settings. Please make sure to save and store them in a secure location.

Two-factor authentication is a completely free feature. No payment is required to install an authenticator app on your smartphone or activate two-factor authentication on your Lokalise account.

If you’re changing your phone, here's what you need to do:

If you encounter such an issue, the problem might be due to a time difference between your phone and the authenticator app's servers. The steps to solve this problem will vary depending on what authenticator app you are using and we recommend checking the authenticator's docs or reaching out directly to the authenticator app support team.

Here are instructions on how to solve this problem for Google Authenticator app:

You can now try the new verification code displayed in the authenticator app. If it still doesn’t work, please contact Lokalise customer support.

If you cannot access your Lokalise account, please reach out to our support team via the chat widget in the bottom right corner or send an email to support@lokalise.com.