Two-factor authentication is a feature that adds an extra layer of security when logging in to your Lokalise account. After entering your login and password, you will be asked to provide a verification code displayed on the Google Authenticator app installed on your mobile.

You can activate two-factor authentication by going directly to the Two-factor auth tab in your personal profile, clicking Set up and following the easy 3-step activation process.

Once Google Authenticator is installed, click Set up. You will be prompted to scan a QR code and asked to enter the security key provided.

As soon as the two-factor authentication is enabled you are required to enter a code from the Google Authenticator app every time you log in to Lokalise.

If required, you can deactivate two-factor authentication by going to the two-factor auth tab in your personal profile. Then, click Disable two-factor authentication and proceed.

Note: Once the deactivation is done, launch Google Authenticator on your mobile phone and delete the row displaying the Lokalise verification code (see below).

  1. Delete the old connection
  2. Scan a new QR code in the case that you would like to set it up again

Two-factor authentication FAQ:

How do I log in to my account if I do not have access to Google Authenticator?

If you have enabled two-factor authentication for your Lokalise account and are unable to access Google Authenticator, you can still use one of the three recovery codes provided during the two-factor authentication setup and activation process. If you have lost or already used all your recovery codes, you will need to contact Lokalise customer support to regain access to your account.

How can I get my recovery codes?

Your recovery codes are available in your personal profile settings. Please make sure to save and store them properly. If you have lost your codes, please contact Lokalise customer support to regain access to your account.

Do I have to pay to use two-factor authentication?

Two-factor authentication is a completely free feature. No payment is required to install Google Authenticator or activate two-factor authentication on your Lokalise account.

How do I move my two-factor authentication to a new phone?

If you’re changing your phone, here's what you need to do:

  • Log in to your Lokalise account and open the personal settings. 
  • Turn off two-factor authentication.
  • Activate two-factor authentication using Google Authenticator on your new phone.

I scanned the QR code but the verification code displayed on Google Authenticator does not validate the synchronization.

If you encounter this issue, the problem might be due to a time difference between your phone and Google’s servers. To solve this, please follow these steps:

  • Go to settings in Google Authenticator
  • Select “Time correction for codes”
  • Select “Sync now”

You can now try the new verification code displayed on the Google Authenticator app. If it still doesn’t work, please contact Lokalise customer support.

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