Introduction
You can configure your languages globally and override these settings on per-agent basis.
Here are the main configuration options:
Translation enabled — whether the Lokalise Messages will perform any translations or not. When disabled, your conversations won't be translated.
Base language — this is the most common language your team speaks. All incoming conversations will get automatically translated into a base language.
Non-translatable languages — additional languages that your team members speak. All incoming conversations in these languages won't be translated.
Configuring global languages from the Dashboard
The dashboard allows you to tweak global language settings:
Once the app is installed, the global base language is set to English (en).
All incoming conversations will get automatically translated into the base language. In case your team's base language is different, you'll need to adjust this by selecting another base language.
You can additionally specify multiple languages your team speaks in the Non-translatable languages field. Conversations in those languages won't be translated.
Configuring languages for individual agents
This feature is available only on the Pro plan.
On this tab you can tweak language settings of individual agents:
All Gorgias admins have access to the Dashboard.
On top of that, here you can override the global base and non-translatable languages for individual agents.
Use the search box at the top to find a specific user.
Finally, click Refresh to fetch an up to date list of agents from Gorgias.
Configuring languages for teams
This feature is available only on the Pro plan.
When ticket is assigned to a team where all team members speak the same language, then it's useful to configure languages for a team. In this way there would be no unneeded translations posted to a ticket until an agent would be assigned.
This tab lists all the teams you have created on Gorgias:
Here you can override the base language and non-translatable languages for teams.
Use the search box at the top to find a specific team.
Click Refresh to add newly created teams to the list.
Further steps
Learn how to override language providers: globally or on per-language basis
Learn how to exclude messages from translation: fully or partially