You can configure your languages globally and override these settings on per-agent basis.
Here are the main configuration options:
Translation enabled — whether the Lokalise Messages will perform any translations or not. When disabled, your conversations won't be translated.
Base language — this is the most common language your team speaks. All incoming conversations will get automatically translated into a base language.
Non-translatable languages — additional languages that your team members speak. All incoming conversations in these languages won't be translated.
Configuring global languages from the Dashboard
The dashboard allows you to tweak global language settings:
Once the app is installed, the global base language is set to English (en).
All incoming conversations will get automatically translated into the base language. In case your team's base language is different, you'll need to adjust this by selecting another base language.
You can additionally specify multiple languages your team speaks in the Non-translatable languages field. Conversations in those languages won't be translated.
Configuring languages for individual agents
This feature is available only on the Pro plan.
Under this tab you can tweak language settings of individual agents:
All Drift admins have access to the Dashboard.
On top of that, here you can override the global base and non-translatable languages for individual agents.
Use the search box at the top to find a specific user.
Finally, click Refresh to fetch an up to date list of agents from Drift.
Configuring languages for teams is not available
Configuring languages on a team level is not available for Drift. All known languages should be configured either globally or individually per agent.