Lokalise Messages for Drift is an app that translates conversations between customers and your company in real time, using neural machine translation.

You have 100+ languages available to connect, and can delight customers and prospects in their native languages while leaving your current workflows untouched.

For customer support teams: Ensure all customers experience the same level of service without disrupting your operations or adding agents for their language skills. Keep teams lean while serving a global audience in their preferred language.

For marketing and sales teams: Improve deal velocity, engagement and conversion in any language. Don’t miss out on opportunities to scale your outreach and link up with prospects worldwide, instantly connecting with them on any channel, in any language.

With the Lokalise Messages integration with Drift, you can seamlessly translate your conversations and deliver consistent localized experiences throughout the entire customer journey.

AI-powered neural machine translation

Real-time machine translation of Drift conversations in 100+ languages, powered by artificial intelligence.

Analytics dashboard

Get full visibility of the volume of interactions per language with a language stats dashboard.

Glossary

Make sure common industry and company terminology is correctly translated or not translated at all, with customized glossary entries.

Lokalise fetches messages from Drift, forwards them to the machine translation engine, and then sends the corresponding translations back. Lokalise and the machine translation engines do not store your messages anywhere.

Lokalise does not fetch or store any customer personal data that's stored in the connected Drift instance.

The content of messages sent to or from Lokalise Messages is not stored or logged, staff can't see it and its not used for machine translation engine training or evaluation.

The setup process cannot be easier. Click on the Lokalise Messages for Drift installation link. You will be redirected to the authorization page, where you should confirm our app will be able to access some of the required resources in your Drift instance. You don't even need to create a Lokalise account to use this app.

All our pricing plans come with a free pro-plan trial.
The free trial will have a duration of 7 days.

For more information on how to upgrade your character limit please contact: hello@lokalise.com.

(*) Please note that we count character limit for Drift based on all translated messages (inbound and outbound), including the very first one the customer sends when starting a new conversation. Also, we count towards the limit the first 5-10 words of a very first message in every single conversation even if it is English to detect the language and decide whether Lokalise Messages should translate it.

(**) Existing customers using the Free plan who have signed up before 17 May 2023 will have the soft cap at 50k character limit until the end of June. New customers who sign up from 17 May 2023 will be initially capped at 50k characters.