Automatic translation of incoming messages
Whenever a customer sends a message in a language that is not listed as your agent language, Lokalise will automatically translate it and display the translated version in the internal notes:
Sending a translated reply
Type your response in the commands, starting with the exclamation sign (
!) followed by the actual message, for example:
/!Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the customer:
Commands to configure Lokalise Messages
Lokalise Messages could be controlled with the following commands:
/lokalise info — shows the list of Lokalise Messages commands.
/lokalise lang code — change the language of the current conversation (please find all supported language codes in the following document). For example, to change the language to German type
/lokalise pause — pause translations for the current conversation.
/lokalise resume — resume previously paused translations in the current conversation. Only new messages will be translated.
/lokalise dashboard — get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics.
Manually change the conversation language
Neural networks that we are using to perform machine translation sometimes fail to understand the language of the message (for example, if it contains typos or content in several languages).
To override chat language use the
!lang chat command.
!lang code — change the language of the current conversation (please find all supported language codes in the following document). For example, to change the language to German type