Index

Automatic translation of incoming messages

Whenever a consumer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the comments:

Sending a translated reply

Type your response in the comments, starting with the exclamation sign (!) followed by the actual message, for example: !Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the consumer:

Commands to configure Lokalise Messages

Lokalise Messages could be controlled with commands typed in the comments:

!info — command shows the list of Lokalise Messages commands.

!lang code — change the language of the current conversation (supported codes). For example, to change the language to German type !lang de.

!pause — pause translations for the current conversation.

!resume — resume previously paused translations in the current conversation. Only new messages will be translated.

!dashboard — get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics.

Manually change the conversation language

Neural networks that we are using to perform machine translation sometimes fail to understand the language of the message (for example, if it contains typos or content in several languages).

To override chat language use the !lang chat command. !lang code — change the language of the current conversation (supported codes). For example, to change the language to German type !lang de.

Further steps

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