Automatic translation of incoming messages

Whenever a consumer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the internal notes:

Sending a translated reply

Type your response in the internal notes, starting with the exclamation sign (!) followed by the actual message, for example: !Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the consumer:

Sidebar widget

Type responses right in the Lokalise Inbox app, and these responses will get translated into the conversation language and sent back to the consumer:

Changing the conversation language via the sidebar widget

Neural networks that we are using to perform machine translation sometimes fail to understand the language of the message (for example, if it contains typos or content in several languages).

To override chat language click on the cog icon (⚙️) > select a different Conversation language > click Save in the sidebar widget:

Further steps

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