Learn more about Lokalise Messages for Front in the corresponding article.
Index
Automatic translation of incoming messages
Whenever a consumer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the internal notes:
Sending a translated reply
Type your response in the commands, starting with the exclamation sign (!
) followed by the actual message, for example: /!Hello, how are you doing?
. Lokalise will translate this text into the conversation language and send it back to the consumer:
Lokalise Messages configuration via Sidebar Widget
Lokalise Messages can be controlled in the sidebar widget.
To change the conversation language, click Change language:
To pause translations for the current conversation, click Pause translations button:
To resume the translations for the current conversation, click Resume translations button:
To get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics, click Access Dashboard:
Known limitations
Lokalise Messages does not support sending HTML tables from Front to consumers.
Further steps
Learn how to configure languages: globally, and on per-agent basis
Learn how to override language providers: globally or on per-language basis
Learn how to exclude messages from translation: fully or partially