Learn more about Lokalise Messages for Front in the corresponding article.
Automatic translation of incoming messages
Whenever a consumer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the internal notes:
Sending a translated reply
Type your response in the commands, starting with the exclamation sign (
!) followed by the actual message, for example:
/!Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the consumer:
Lokalise Messages configuration via Sidebar Widget
Lokalise Messages can be controlled in the sidebar widget.
To change the conversation language, click Change language:
To pause translations for the current conversation, click Pause translations button:
To resume the translations for the current conversation, click Resume translations button:
To get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics, click Access Dashboard:
Lokalise Messages does not support sending HTML tables from Front to consumers.