Whenever a customer sends a message in a language that is not listed as your agent language, Lokalise automatically translates it and displays the translated version in the internal notes:

Type your response in the commands, starting with the exclamation sign (!) followed by the actual message, for example: !Hello, how are you doing?. Lokalise will translate this text into the conversation language and send it back to the customer:

Lokalise Messages could be controlled with the following commands:

!info — shows the list of Lokalise Messages commands.

!lang code — change the language of the current conversation (please find all supported language codes in the following document). For example, to change the language to German type !lang de.

!pause — pause translations for the current conversation.

!resume — resume previously paused translations in the current conversation. Only new messages will be translated.

!dashboard — get a one-time link to the Dashboard where you can configure non-translatable languages, add specific terminology to the glossary and check the usage analytics.

Neural networks that we are using to perform machine translation sometimes fail to understand the language of the message (for example, if it contains typos or content in several languages).

To override chat language use the !lang chat command. !lang code — change the language of the current conversation (please find all supported language codes in the following document). For example, to change the language to German type !lang de.