You can configure your languages globally and override these settings on per-team or per-agent basis.

Here are the main configuration options:

Once the app is installed, your base language is set to English. In case your team base language is different, you need to click on the cog icon (⚙️) > select a different Base language and Non-translatable languages > click Save in the sidebar widget:

The dashboard allows you to tweak global language settings:

Once the app is installed, the global base language is set to English (en).

All incoming conversations will be automatically translated into the base language. In case your team's base language is different, you'll need to adjust this by selecting another base language.

You can specify multiple languages your team speaks in the Non-translatable languages field. Conversations in those languages won't be translated.

On this tab you can grant access to dashboard and tweak language settings of individual agents:

Zendesk admins get access to the dashboard automatically. However, you can grant access to other agents as well.

On top of that, here you can override the global base and non-translatable languages for individual agents.

Use the search box at the top to find a specific user.

Finally, click Refresh to fetch an up to date list of agents from Zendesk.

When a ticket is assigned to a team where all team members speak the same language, it's useful to configure languages for a team. In this way there would be no unneeded translations posted to a ticket until an agent is assigned.

This tab lists all the teams you have created on Zendesk:

Here you can override the base language and non-translatable languages for teams.

Use the search box at the top to find a specific team.

Click Refresh to add newly created teams to the list.