You can also check out this short video to get a basic idea on how this app works:

There is no company in the world that does not get support requests in foreign languages now and then. For most companies though, a share of each language is often not big enough to justify hiring support specialists fluent in these languages.

Still, who would not want to start treating their leads and users in other languages right away by adding an app to their Intercom, without spending thousands of dollars?

Here comes Lokalise Messages, a real-time support translation directly within Intercom Inbox.

Install the app from Intercom App Store, and this is it!

Here'a detailed video tutorial explaining how to work with the app:

AI-powered neural machine translation

Real-time machine translation of chat powered by artificial intelligence.

Glossary

Ensure industry and company terminology are correctly translated, increasing accuracy and reducing costs.

Analytics

Track interactions per language to forecast language requirements and make better hiring decisions.

Language-based routing

Automatically detects customers’ language and routes conversations to native-speaking agents.

Lokalise fetches your Intercom messages, forwards them to the machine translation engine, and then sends the corresponding translations back. Lokalise and the machine translation engines that are used do not store your messages anywhere.

Lokalise does not fetch or store any customer personal data that's stored in the connected Intercom instance.

The content sent to or from Lokalise Messages is not stored or logged, staff can't see it and its not used for machine translation engine training or evaluation.

The setup process cannot be easier. Open Lokalise Messages for Intercom app in the Intercom App Store and click the Install button. You will be redirected to the authorization page, where you should confirm our app will be able to access some of the required resources in your Intercom team. You don't even need to create a Lokalise account to use this app.

All our pricing plans come with a free pro-plan trial.

The free trial will have a duration of 7 days.

(*) Please note that we count this limit based on all translated messages (inbound and outbound), including the very first one the customer sends when starting a new conversation. Also, we count towards the limit the first 5-10 words of a very first message in every single conversation even if it is English as we need to detect the language.

(**) Existing customers using the Free plan who have signed up before 17 May 2023 will have the soft cap at 50k character limit until the end of June. New customers who sign up from 17 May 2023 will be initially capped at 50k characters.