If you’d like a personalized walk-through of how Lokalise Messages works, you can book a free demo here.
No company in the world is excluded from getting support requests in foreign languages every now and then. For most companies though, the share of each language is often not big enough to justify hiring support specialists fluent in these languages.
Still, who doesn't want to start dealing with their foreign-language leads and users right away by adding an app to their Zendesk Chat, without having to spend thousands of dollars?
Here comes the solution from Lokalise, a B2B SaaS platform for localization automation.
The good news is that you do not need to have an account with Lokalise. Install the app, and that's it!
How it works
Lokalise automatically detects the conversation language and instantly translates incoming messages to your base language using neural network.
You can change the conversation language using the settings in the sidebar app. It is also possible to add other languages spoken by your team as non-translatable.
Agents enter text in their native language in the sidebar, and the sent message is automatically translated.
Your customers get replies in real time.
Zendesk Legacy Chat UI
To get started, you'll have to create an API client in Zendesk Chat. Please follow these steps:
Proceed to Settings > Account.
Click the API & SDKs tab and then press the Add API Client button. Enter the following details:
After entering this information, you'll be presented with a dialog containing the Client ID and the Client Secret.
Send these values to our e-mail email@example.com. This is the only time you need to share any secrets with Lokalise.
Wait for response from our team with the confirmation. Once the confirmation has been received, you can proceed to the next step.
Adding Lokalise app
Please note that our widget supports both versions of chat old UI and new Agent Workspace UI, however we don’t support Zendesk Messaging. To understand whether you'll be able to use the app, proceed to Admin Center > Channels > Messaging > Manage settings. Find the Turn on messaging for your account checkbox and make sure that it's unchecked.
Now you can install Zendesk Lokalise Messages app from the marketplace.
Then, open any active chat and make sure the Lokalise Messages widget is displayed. Click the Authorize button in the widget. You'll be redirected to the authorization page. Make sure that the client name is similar to the one specified during the pre-installation process.
Click the Allow button.
If you still see the Authorize button in the widget, wait for a few moments and refresh the page.
Please note that the authorize action is required for each agent that is going to work with the Lokalise Messages widget.
If you see the following screen there are two typical reasons:
The app has been deactivated for some reason.
You didn’t receive a response from Lokalise that the pre-installation process is completed.
Please find more information on pricing in the corresponding document.
Lokalise for Zendesk Chat is free up to 50 000 characters. For more information about how to upgrade your character limit please contact: firstname.lastname@example.org.