This app is currently deprecated! Please reach out to our support team if you have any questions on the topic.

If you’d like a personalized walk-through of how Lokalise Messages works, you can book a free demo here.

No company in the world is excluded from getting support requests in foreign languages every now and then. For most companies though, the share of each language is often not big enough to justify hiring support specialists fluent in these languages.

Still, who doesn't want to start dealing with their foreign-language leads and users right away by adding an app to their Zendesk Chat, without having to spend thousands of dollars?

Here comes the solution from Lokalise, a B2B SaaS platform for localization automation.

The good news is that you do not need to have an account with Lokalise. Install the app, and that's it!

How it works

Lokalise automatically detects the conversation language and instantly translates incoming messages to your base language using neural network.
You can change the conversation language using the settings in the sidebar app. It is also possible to add other languages spoken by your team as non-translatable.
Agents enter text in their native language in the sidebar, and the sent message is automatically translated.
Your customers get replies in real time.

Features support

Supported features

Zendesk Agent Worskpace Chat UI
Zendesk Legacy Chat UI

Unsupported features

Installation

Prerequisites

To get started, you'll have to create an API client in Zendesk Chat. Please follow these steps:

Proceed to Settings > Account.
Click the API & SDKs tab and then press the Add API Client button. Enter the following details:
- Client Name: lokalise_messages
- Company: Lokalise
- Redirect URLs: https://messages.lokalise.com/v2/zendesk/chat/install
After entering this information, you'll be presented with a dialog containing the Client ID and the Client Secret.
You'll need to share the client ID and secret with Lokalise. Please reach out to support@lokalise.com and they'll provide you with a secure method to share these values. This is the only the time you'll need to share any secret values with Lokalise.
Wait for response from our team with the confirmation. Once the confirmation has been received, you can proceed to the next step.

Adding Lokalise app

Please note that our widget supports both versions of chat old UI and new Agent Workspace UI, however we don’t support Zendesk Messaging. To understand whether you'll be able to use the app, proceed to Admin Center > Channels > Messaging > Manage settings. Find the Turn on messaging for your account checkbox and make sure that it's unchecked.

Now you can install Zendesk Lokalise Messages app from the marketplace.

Then, open any active chat and make sure the Lokalise Messages widget is displayed. Click the Authorize button in the widget. You'll be redirected to the authorization page. Make sure that the client name is similar to the one specified during the pre-installation process.

Click the Allow button.

If you still see the Authorize button in the widget, wait for a few moments and refresh the page.

Please note that the authorize action is required for each agent that is going to work with the Lokalise Messages widget.

If you see the following screen there are two typical reasons:

The app has been deactivated for some reason.
You didn’t receive a response from Lokalise that the pre-installation process is completed.

Pricing

Free trial

All our pricing plans come with a free pro-plan trial.
The free trial will have a duration of 7 days.

Lokalise Messages for Zendesk Chat packages

Plan	Free For companies sporadically handling international interactions	Lite For companies with moderate volume of international interactions	Start Great for companies with a moderate to high volume of translated conversations	Pro Perfect for multinational companies with very high volumes of translated conversations
Character limit (per month) *	50k characters **	500k	1M characters	10M characters
Additional characters	❌	❌	Add-on	Add-on
Translate incoming messages	✅	✅	✅	✅
Translate outgoing messages	✅	✅	✅	✅
Configuration from widget	✅	✅	✅	✅
Sidebar widget	✅	✅	✅	✅
Language analytics	✅	✅	✅	✅
MT customization	❌	✅	✅	✅
Translation exclusion	❌	❌	✅	✅
Glossary	❌	❌	✅	✅
Language configuration per agent team or company	❌	❌	❌	✅

(*) When using the Zendesk Chat and Zendesk Support simultaneously, character limits apply to the sum of characters translated by both plugins.

Please note that we count this limit for Zendesk Chat based on all translated messages (inbound and outbound), including the very first one the customer sends when starting a new conversation. Also, we count towards the limit the first 5-10 words of a very first message in every single conversation even if it is English as we need to detect the language.

(**) Existing customers using the Free plan who have signed up before 17 May 2023 will have the soft cap at 50k character limit until the end of June. New customers who sign up from 17 May 2023 will be initially capped at 50k characters.