This app is currently deprecated! Please reach out to our support team if you have any questions on the topic.
Learn more about Lokalise Messages for Zendesk Chat in the corresponding article.
Free trial
All our pricing plans come with a free pro-plan trial.
The free trial will have a duration of 7 days.
Lokalise Messages for Zendesk Chat packages
Plan | Free For companies sporadically handling international interactions | Lite For companies with moderate volume of international interactions | Start Great for companies with a moderate to high volume of translated conversations | Pro Perfect for multinational companies with very high volumes of translated conversations |
Character limit (per month) * | 50k characters ** | 500k | 1M characters | 10M characters
|
Additional characters | ❌ | ❌ | Add-on | Add-on |
Translate incoming messages | ✅ | ✅ | ✅ | ✅ |
Translate outgoing messages | ✅ | ✅ | ✅ | ✅ |
Configuration from widget | ✅ | ✅ | ✅ | ✅ |
Sidebar widget | ✅ | ✅ | ✅ | ✅ |
Language analytics | ✅ | ✅ | ✅ | ✅ |
MT customization | ❌ | ✅ | ✅ | ✅ |
Translation exclusion | ❌ | ❌ | ✅ | ✅ |
Glossary | ❌ | ❌ | ✅ | ✅ |
Language configuration per agent team or company | ❌ | ❌ | ❌ | ✅ |
(*) When using the Zendesk Chat and Zendesk Support simultaneously, character limits apply to the sum of characters translated by both plugins.
Please note that we count this limit for Zendesk Chat based on all translated messages (inbound and outbound), including the very first one the customer sends when starting a new conversation. Also, we count towards the limit the first 5-10 words of a very first message in every single conversation even if it is English as we need to detect the language.
(**) Existing customers using the Free plan who have signed up before 17 May 2023 will have the soft cap at 50k character limit until the end of June. New customers who sign up from 17 May 2023 will be initially capped at 50k characters.