This feature is only available on the Pro plan.

Index

Setting up language attribution for conversations

Lokalise Messages automatically detects the language of an incoming conversation. It uses an AI to detect the language based on its content instead of making assumption using customers' geolocation or country specified in the metadata.

To start capturing conversation's language automatically from Lokalise Messages go to Settings > Tags > Create Tag:

By default the following languages are populated:

Language

Tag

English

lokalise_english

Arabic

lokalise_arabic

Portuguese

lokalise_portuguese

Spanish

lokalise_spanish

French

lokalise_french

German

lokalise_german

Italian

lokalise_italian

Chinese (Traditional)"

lokalise_chinese_traditional

Chinese (Simplified)

lokalise_chinese_simplified

Russian

lokalise_russian

Dutch

lokalise_dutch

Estonian

lokalise_estonian

Tagalog (Filipino)

lokalise_tagalog_filipino

Hebrew

lokalise_hebrew

Malay

lokalise_malay

Other

lokalise_other

(languages which are not added to the list would receive lokalise_other tag)

Add any other languages that you want to track to the list. Please note that the language names must be written as shown in the following table:

Afrikaans

Georgian

Lithuanian

Sindhi

Albanian

German

Luxembourgish

Sinhala (Sinhalese)

Amharic

Greek

Macedonian

Slovak

Arabic

Gujarati

Malagasy

Slovenian

Armenian

Haitian Creole

Malay

Somali

Azerbaijani

Hausa

Malayalam

Spanish

Basque

Hawaiian

Maltese

Sundanese

Belarusian

Hebrew

Maori

Swahili

Bengali

Hindi

Marathi

Swedish

Bosnian

Hmong

Mongolian

Tagalog (Filipino)

Bulgarian

Hungarian

Myanmar (Burmese)

Tajik

Catalan

Icelandic

Nepali

Tamil

Cebuano

Igbo

Norwegian

Tatar

Chinese (Simplified)

Indonesian

Nyanja (Chichewa)

Telugu

Chinese (Traditional)

Irish

Odia (Oriya)

Thai

Corsican

Italian

Pashto

Turkish

Croatian

Japanese

Persian

Turkmen

Czech

Javanese

Polish

Ukrainian

Danish

Kannada

Portuguese

Urdu

Dutch

Kazakh

Punjabi

Uyghur

English

Khmer

Romanian

Uzbek

Esperanto

Kinyarwanda

Russian

Vietnamese

Estonian

Korean

Samoan

Welsh

Finnish

Kurdish

Scots Gaelic

Xhosa

French

Kyrgyz

Serbian

Yiddish

Frisian

Lao

Sesotho

Yoruba

Galician

Latvian

Shona

Zulu

Language-based routing

You can add a rule to automatically assign tickets to an agent or team that speaks a particular language.

Go to Settings > Rules > My rules > Create Rule and create a new Rule.

  • Set the necessary rule conditions, including language tags like lokalise_english, lokalise_chinese_simplified.

  • From actions select an agent or group that should be assigned to a new ticket.

Language dimension for conversation analytics

A custom attribute adds a custom field and tags like lokalise_english that could be used with Gorgias to build language based reports and dashboards.

Changing conversation language

Neural networks that we are using to perform machine translation sometimes fail to understand the language of the message (for example, if it contains typos or content in several languages).

Agents can change the language of a conversation using the chat commands. See Commands to configure Lokalise Messages section in the tutorial for agents.

Further steps

Did this answer your question?