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AI: Frequently asked questions

Find clear answers to the most common questions about AI solutions in Lokalise, its features, and how it supports your localization workflow.

Written by Ilya Krukowski

What AI-powered features are available in Lokalise?

We offer several AI solutions designed to speed up and improve your localization workflows:

  • AI Translations
    Create bulk translation tasks that automatically leverage project context (glossary, style guide, task instructions). Translations are fast, consistent, and ready to use at scale.

  • AI LQA (Localization Quality Assurance)
    A task type that evaluates translations automatically against your context and style rules, helping you spot errors, inconsistencies, or deviations from brand guidelines.

  • AI Suggestions
    Generate contextual translation suggestions directly in the editor. You can:

    • Choose from multiple AI-generated variants

    • Rephrase or shorten existing translations

    • Quickly improve draft translations without leaving the workflow

  • Translation quality scoring
    Quickly check the accuracy of target translations. Get instant, data-driven QA directly in the editor.

  • Custom AI profiles
    Enhance AI output by providing your own data as context. Custom profiles pull examples from your translation memory (TM) and existing translations to match your tone of voice and previous work. Assign profiles to specific projects or language pairs so AI translations stay consistent with your brand style.

  • Lokalise MCP server
    Connect AI agents and automation tools directly to Lokalise without writing scripts. The MCP Server gives your tools a structured, schema-driven way to understand what Lokalise can do and perform actions safely: from managing projects to handling translation data. Perfect for teams building AI-powered localization workflows.


What is Standard AI/MT and Pro AI?

Learn more in the What is Standard AI/MT and Pro AI? article.

Lokalise offers two AI translation tiers: Standard AI/MT and Pro AI.

  • Standard AI/MT uses systems like Google Translate and DeepL focused on speed, volume, and simplicity. It’s best for quick or repetitive content where perfect tone isn’t essential.

  • Pro AI builds on that with advanced language models (e.g. ChatGPT, Claude), context awareness, automatic engine selection, and quality scoring. Ideal for high-visibility content and brand-sensitive translations.

    • Please note that Pro AI is available only on selected plans.


What context AI uses when performing translations and quality assurance?

It depends on the specific feature:

Customers on Advanced and Enterprise plans can use Custom AI profiles. Advanced teams can activate one custom TM-based profile.

You can configure profiles to draw from:

  • Translation memory (TM) entries for selected language pairs

  • Existing translations already made in your projects

Once assigned to a project or language pair, these profiles enrich AI tasks and suggestions with real examples from your team’s work improving consistency, tone, and brand alignment.


Does AI respect character limits?

Find more info in the Character limits article.

Yes. If a translation exceeds the character limit set for a translation key on Lokalise, the system automatically retries with an alternative model (up to two attempts) to generate a version that fits.


Why not just use ChatGPT for translations and QA?

ChatGPT is a great general-purpose AI tool but it’s not designed for localization at scale. Our AI solutions are purpose-built for translation and localization workflows offering:

  • Higher quality – human-level translations with an 92%+ first-pass acceptance rate (vs. ~60% with ChatGPT).

  • Automation and speed – translate thousands of strings in minutes, with review and quality controls built in.

  • Centralized workflow – no copy-pasting. Manage all languages, glossaries, and style guides in one platform.

  • Enterprise readiness – security, scalability, and integrations with 60+ tools.

In short: use ChatGPT for quick, low-stakes drafts. Use our AI solutions when you need publish-ready, consistent, and secure translations at scale.


How does Lokalise AI Translations work?

Our AI uses advanced large language models, including GPT-5, Claude, and others, to assist with content translation. On top of these models, Lokalise adds its own optimization layer to improve the precision and accuracy of your translations.

For example, you can provide context such as glossary terms, style guides, or custom instructions during task creation. Our AI takes this information into account, ensuring that terms and phrases are translated in line with your project’s requirements.

Behind the scenes, Lokalise also applies smart routing across multiple LLMs — an industry-first approach that automatically selects the most suitable model for your language pair and content type. This helps guarantee that you always get the best possible quality without needing to manually choose an engine.


How can I evaluate the quality of different AI translation options?

Use AI profile evaluation to compare translations generated with your custom AI profile, the base AI profile, and Google Translate using your own approved translations as references.

The results include similarity-based metrics and side-by-side examples, helping you validate the value of your custom profile and identify areas for improvement. Evaluation supports profiles based on tagged or reviewed translations and TM-based AI profiles.


How is usage measured?

Learn more in the Processed words and Team quotas articles.

AI translation usage is measured in translated words. Depending on the translation method and your plan, two usage metrics may apply:

  • Standard AI/MT translated words — words translated using Standard AI/MT. Explorer includes a specific allowance, while on Growth and higher plans Standard AI/MT is unlimited within the processed words allowance.

  • Pro AI translated words — words translated using Pro AI. Each plan includes a specific Pro AI allowance or supports it as an add-on.

  • Processed words — a separate metric that measures applicable translation content updates in Lokalise.

These metrics are related, but they are not the same. An AI translation can consume an AI-specific allowance without necessarily consuming processed words. AI LQA consumes Pro AI words but not Processed Words.

For example, a first-time translation into an empty target language counts toward processed words. However, retranslating an existing target translation without changing the base language does not consume processed words, even though the AI translation itself still counts toward the relevant AI allowance.

All usage is tracked at the team level across all projects.

Example: Standard AI/MT

You translate content into German and Spanish using Standard AI/MT. The resulting translations contain:

  • German → 6 words

  • Spanish → 8 words

This results in 14 translated words of Standard AI/MT usage.

If these are first-time translations into empty target fields, they also add 14 processed words.

Example: Pro AI

You translate content into four target languages using Pro AI. The resulting translations contain:

  • German → 48 words

  • Spanish → 52 words

  • French → 47 words

  • Italian → 50 words

This results in 197 Pro AI translated words.

If these are first-time translations into empty target fields, they also add 197 processed words. If Pro AI instead retranslates existing target content without a base language change, the Pro AI usage is still counted, but the update does not consume processed words.


What types of content can be translated using AI?

Our AI solutions are incredibly versatile and can handle a wide range of content types, including websites, documents, emails, marketing materials, user-generated content, and more. It can adapt to different industries and content formats, making it the perfect solution for businesses aiming to reach global audiences.


Does AI support locales with regional codes?

Yes. Pro AI does take locale and region into account, but only if your project language is configured with the correct regional code. When using Pro AI, make sure that your project language is set with the regional code you actually need.

This can directly affect the output. For example:

  • If you pick “Portuguese” (pt), the AI may translate into Brazilian Portuguese by default.

  • If you specifically need Portugal Portuguese, make sure your project uses Portuguese (Portugal), pt_PT.


Can I choose which AI model will be used?

Yes, when using AI profiles. By default, Lokalise uses dynamic LLM routing to automatically select the most suitable model for each translation task. Alternatively, you can configure the base or custom AI profile to always use a specific supported LLM, such as GPT or Claude.


Why don't you build your own AI model instead of using third-party LLMs?

Creating a foundational LLM from scratch would be resource-heavy and slower to improve. Instead, Lokalise leverages the best-performing models available (e.g., GPT, Claude, and others) and enhances them with our proprietary orchestration:

  • Smart routing dynamically selects the best model for each language pair and context.

  • Custom AI profiles use retrieval-augmented generation (RAG) to adapt outputs to your brand and terminology.

  • This approach achieves 92%+ acceptance rates from human reviewers, while keeping pace with the rapid evolution of LLM technology.

In short: we focus on delivering quality and innovation, not reinventing the wheel.


How accurate are AI-powered translations?

AI translations can vary depending on factors like language pair and content complexity. But based on feedback from our customers, we can give you a ballpark estimation of around 90% accuracy. In most cases, you might just need to make minor changes for the remaining 10% to make it perfect for your specific needs.


Can AI handle translations of highly specialized or technical content?

Absolutely! Our AI can handle translations of highly specialized or technical content. Our AI models are trained to understand complex terminology, ensuring accurate translations even for the most specialized industries.


Will AI overwrite existing translations?

It depends on your project and task settings.

For segmented projects, AI Translation tasks translate empty segments by default and leave existing translations unchanged. To retranslate existing content, enable the Translate all segments option when configuring the task.

You can also enable Apply 100% translation memory matches. Lokalise will first look for exact matches in the translation memory and use them where available instead of generating a new AI translation. Applying a 100% TM match does not consume your Pro AI words allowance.


How will my data be used?

When you use our AI solutions, only the content required for the feature is processed. For example:

  • AI Translations / AI Suggestions: source text, key description, glossary terms, and any provided context.

  • AI LQA: source text, target translations, key descriptions, and glossary terms.

We may use this data for machine learning unless you withdraw your consent. This helps us develop new AI-powered features and improve existing ones.


Are AI solutions secure and private?

Yes. Our AI solutions are designed with enterprise-grade security and strict privacy controls:

  • All data in transit between Lokalise and AI providers is encrypted with TLS.

  • Translated content is only accessible to authorized personnel and securely deleted after use.

  • Customer Content is not used to train third-party LLMs. Lokalise may use Customer Content to improve or train its own internal AI models where customer consent has been provided.

  • By default, Lokalise has opted out of any data sharing for training purposes.

Provider policies:

  • OpenAI (GPT models): 30-day retention for abuse monitoring only. Data is never used for training.

  • Anthropic (Claude models): Zero data retention — content is not stored.

  • Both providers are ISO 27001, SOC 2 Type II, and GDPR compliant.

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