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AI: Frequently asked questions

Find clear answers to the most common questions about AI solutions in Lokalise, its features, and how it supports your localization workflow.

Written by Ilya Krukowski

What AI-powered features are available in Lokalise?

We offer several AI solutions designed to speed up and improve your localization workflows:

  • AI Translations
    Create bulk translation tasks that automatically leverage project context (glossary, style guide, task instructions). Translations are fast, consistent, and helping teams translate large amounts of content while maintaining consistent terminology and style.

  • AI LQA (Localization Quality Assurance)
    Create dedicated tasks in Lokalise Expert to evaluate existing translations and generate detailed reports with detected issues, comments, and suggested corrections.

  • AI Suggestions
    Generate contextual translation suggestions directly in the editor. You can:

    • Choose from multiple AI-generated variants

    • Rephrase or shorten existing translations

    • Quickly improve draft translations without leaving the workflow

  • Translation quality scoring
    Evaluate translation quality in Lokalise Expert using scores from 0 to 100. Request scores for individual translations in the editor or enable scoring for eligible Pro AI tasks to identify translations that may need human review.

  • Custom AI profiles
    Enhance AI output by providing your own data as context. Custom profiles pull examples from your translation memory (TM) or existing translations to match your tone of voice and previous work. Assign profiles to specific projects or language pairs so AI translations stay consistent with your brand style.

  • Lokalise MCP server
    Connect AI agents and automation tools directly to Lokalise without writing scripts. The MCP Server gives your tools a structured, schema-driven way to understand what Lokalise can do and perform actions safely: from managing projects to handling translation data. Perfect for teams building AI-powered localization workflows.


What is Standard AI/MT and Pro AI?

Learn more in the What is Standard AI/MT and Pro AI? article.

Lokalise offers two AI translation tiers: Standard AI/MT and Pro AI.

  • Standard AI/MT uses systems like Google Translate and DeepL focused on speed, volume, and simplicity. It’s best for quick or repetitive content where perfect tone isn’t essential.

  • Pro AI builds on that with advanced language models (e.g., ChatGPT, Claude), context awareness, automatic engine selection, and AI-powered quality assessment. In Lokalise Expert, quality scoring can be enabled for eligible translation tasks. In Lokalise Vantage, AI checks run automatically after Pro AI translation, identifying potential issues without assigning numerical scores. Ideal for high-visibility content and brand-sensitive translations.


What's the difference between AI LQA, AI scoring, and AI checks?

These features all help assess translation quality, but they don't work in exactly the same way. AI scoring and AI checks share the same underlying quality assessment engine, while standalone AI LQA tasks use a separate process.

  • AI LQA: In Lokalise Expert, standalone AI LQA tasks evaluate existing translations and generate downloadable Excel reports with detected issues, comments, and suggested corrections. These tasks don't affect which translations are sent for human review.

  • AI scoring: In Lokalise Expert, AI scoring identifies translation issues and calculates a quality score from 0 to 100 based on their severity. When enabled, scoring can help determine which translations require human review.

  • AI checks: In Lokalise Vantage, AI checks run automatically on Pro AI translations. Each detected issue is classified as minor, major, or critical, but no numerical score is assigned. These severity levels help determine which translations require human review.


What context does AI use when performing translations and quality assurance?

It depends on the specific feature:

Customers on Advanced and Enterprise plans can use Custom AI profiles. Advanced teams can activate one custom TM-based profile.

You can configure profiles to draw from:

  • Translation memory (TM) entries for selected language pairs

  • Existing translations already made in your projects

Once assigned to a project, a custom AI profile provides Pro AI with relevant examples from translation memory or existing translations. These examples are used alongside applicable style guides, glossaries, and other project context to improve consistency in terminology, tone, and wording.

Style guides are used with both the default AI profile and custom profiles that use RAG. No additional AI profile configuration is required to combine these sources.


Does AI respect character limits?

Find more info in the Character limits article.

Yes. If a translation exceeds the character limit set for a translation key on Lokalise, the system automatically retries with an alternative model (up to two attempts) to generate a version that fits.


Why not just use ChatGPT for translations and QA?

ChatGPT and other general-purpose AI tools can be useful for translating individual strings or preparing quick drafts. In fact, Lokalise Pro AI uses models from the GPT, Claude, and Gemini families.

The main difference is how these models are integrated into your localization workflow.

Pro AI can use your project's key descriptions, glossaries, style guides, and previous translations as additional context. You can translate large amounts of content directly in Lokalise, use quality assessment tools to identify potential problems, and automate translation processes through tasks, Workflows, Automations, and the API.

This reduces the need to repeatedly prepare prompts, copy translations between tools, and manually maintain consistent terminology across languages.

The advantage isn't necessarily a lower cost per translated word or a guarantee of better output in every case. It's having context, translation management, quality controls, and automation in one platform.


How does Lokalise AI Translations work?

Lokalise Pro AI uses language models from three families: GPT, Claude, and Gemini. With dynamic routing, Lokalise can automatically select a suitable model based on the content and language pair.

The translation process can also use additional context, including key descriptions, glossary terms, style guides, and task instructions.

When a custom AI profile is active, Pro AI can retrieve relevant examples from your translation memory or existing project translations and use them alongside the other context sources.

These features help the AI follow your project's terminology, established wording, and writing guidelines. However, the results still depend on the content, language pair, and quality of the context provided.


How can I evaluate the quality of different AI translation options?

Use AI profile evaluation to compare translations generated with your custom AI profile, the base AI profile, and Google Translate using your own approved translations as references.

The results include similarity-based metrics and side-by-side examples, helping you validate the value of your custom profile and identify areas for improvement. Evaluation supports profiles based on tagged or reviewed translations and TM-based AI profiles.


How is usage measured?

Learn more in the Processed words and Team quotas articles.

AI translation usage is measured in translated words. Depending on the translation method and your plan, two usage metrics may apply:

  • Standard AI/MT translated words — words translated using Standard AI/MT. Explorer includes a specific allowance, while on Growth and higher plans Standard AI/MT is unlimited within the processed words allowance.

  • Pro AI translated words — words translated using Pro AI. Each plan includes a specific Pro AI allowance or supports it as an add-on.

  • Processed words — a separate metric that measures applicable translation content updates in Lokalise.

These metrics are related, but they are not the same. An AI translation can consume an AI-specific allowance without necessarily consuming processed words. Standalone AI LQA tasks consume Pro AI words but not processed words, since they evaluate existing translations without generating new ones. AI scoring in Lokalise Expert does not consume additional AI words beyond those used for translation.

For example, a first-time translation into an empty target language counts toward processed words. However, retranslating an existing target translation without changing the base language does not consume processed words, even though the AI translation itself still counts toward the relevant AI allowance.

All usage is tracked at the team level across all projects.

Example: Standard AI/MT

You translate content into German and Spanish using Standard AI/MT. The resulting translations contain:

  • German → 6 words

  • Spanish → 8 words

This results in 14 translated words of Standard AI/MT usage.

If these are first-time translations into empty target fields, they also add 14 processed words.

Example: Pro AI

You translate content into four target languages using Pro AI. The resulting translations contain:

  • German → 48 words

  • Spanish → 52 words

  • French → 47 words

  • Italian → 50 words

This results in 197 Pro AI translated words.

If these are first-time translations into empty target fields, they also add 197 processed words. If Pro AI instead retranslates existing target content without a base language change, the Pro AI usage is still counted, but the update does not consume processed words.


What types of content can be translated using AI?

Our AI solutions are incredibly versatile and can handle a wide range of content types, including websites, documents, emails, marketing materials, user-generated content, and more. It can adapt to different industries and content formats, making it the perfect solution for businesses aiming to reach global audiences.


Does AI support locales with regional codes?

Yes. Pro AI does take locale and region into account, but only if your project language is configured with the correct regional code. When using Pro AI, make sure that your project language is set with the regional code you actually need.

This can directly affect the output. For example:

  • If you pick “Portuguese” (pt), the AI may translate into Brazilian Portuguese by default.

  • If you specifically need Portugal Portuguese, make sure your project uses Portuguese (Portugal), pt_PT.


Can I choose which AI model will be used?

Yes, when using AI profiles. By default, Lokalise uses dynamic LLM routing to automatically select the most suitable model for each translation task. Alternatively, you can configure the base or custom AI profile to always use a specific supported LLM, such as GPT or Claude.


Why don't you build your own AI model instead of using third-party LLMs?

Creating a foundational LLM from scratch would be resource-heavy and slower to improve. Instead, Lokalise leverages the best-performing models available (e.g., GPT, Claude, and others) and enhances them with our proprietary orchestration:

  • Smart routing dynamically selects the best model for each language pair and context.

  • Custom AI profiles use retrieval-augmented generation (RAG) to adapt outputs to your brand and terminology.

  • This approach achieves 92%+ acceptance rates from human reviewers, while keeping pace with the rapid evolution of LLM technology.

In short: we focus on delivering quality and innovation, not reinventing the wheel.


How accurate are AI-powered translations?

Translation quality depends on several factors, including the language pair, content complexity, available context, and the terminology involved. There isn't a single accuracy percentage that applies to every project.

Additional context can make a measurable difference. In customer evaluations conducted between March and October 2026, across 26 languages, Custom AI Profiles with full context produced translations that exactly matched approved human translations 51% of the time, compared with 40% for the same models without context.

This measures exact matches, not overall translation accuracy or acceptance rates. A translation that differs from the reference may still be correct.

To assess results in your own projects, you can use AI Scoring and AI LQA to identify potential quality issues, and AI profile evaluation to compare different translation approaches against approved references.

For important or sensitive content, human review is still recommended.


Can AI handle translations of highly specialized or technical content?

Yes. Pro AI can translate specialized and technical content, especially when you provide relevant terminology, clear key descriptions, and appropriate writing guidelines.

You can also use custom AI profiles to provide examples of previously approved translations, helping Pro AI follow established terminology and wording.

However, specialized content can be particularly sensitive to small errors in meaning or terminology. For technical, legal, medical, or other high-risk content, we recommend reviewing translations with the appropriate subject-matter experts.


Will AI overwrite existing translations?

It depends on your project and task settings.

For segmented projects, AI Translation tasks translate empty segments by default and leave existing translations unchanged. To retranslate existing content, enable the Translate all segments option when configuring the task.

You can also enable Apply 100% translation memory matches. Lokalise will first look for exact matches in the translation memory and use them where available instead of generating a new AI translation. Applying a 100% TM match does not consume your Pro AI words allowance.


How will my data be used?

When you use our AI solutions, only the content required for the feature is processed. For example:

  • AI Translations / AI Suggestions: Source text, relevant key descriptions, glossary terms, applicable style guides, and any additional context. When a custom AI profile is active, relevant TM entries or existing translations may also be included as examples.

  • AI LQA: source text, target translations, key descriptions, and glossary terms.

We may use this data for machine learning unless you withdraw your consent. This helps us develop new AI-powered features and improve existing ones.


Are AI solutions secure and private?

Yes. Our AI solutions are designed with enterprise-grade security and strict privacy controls:

  • All data in transit between Lokalise and AI providers is encrypted with TLS.

  • Translated content is only accessible to authorized personnel and securely deleted after use.

  • Customer Content is processed to provide the requested AI features and is not used to train third-party LLMs. Lokalise may use Customer Content to improve or train its own internal AI models in accordance with the applicable consent and opt-out provisions. For more information, see our AI and Machine Learning Statement.

  • By default, Lokalise has opted out of any data sharing for training purposes.

Provider policies:

  • OpenAI (GPT models): 30-day retention for abuse monitoring only. Data is never used for training.

  • Anthropic (Claude models): Zero data retention — content is not stored.

  • Both providers are ISO 27001, SOC 2 Type II, and GDPR compliant.

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